Shipping policy

SHIPPING POLICY

Last updated: February 26, 2026

Spin Zips LLC (“SpinZips,” “we,” “us,” or “our”) currently ships within the United States only.

Processing Time

Orders are typically processed within 2–3 business days (excluding weekends and holidays).

Processing times may be extended during product launches, promotions, holidays, or high-volume periods.

You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Rates

Shipping rates are calculated at checkout based on:

• Shipping destination

• Package weight and dimensions

• Selected shipping method

All shipping fees are non-refundable.

Delivery Estimates

Delivery timeframes provided at checkout are estimates only and are not guaranteed.

We are not responsible for delays caused by:

• Shipping carriers

• Weather conditions

• Carrier service interruptions

• Customs or routing delays

• Incorrect or incomplete address information

• Events beyond our control

Title and risk of loss transfer to you once the order is delivered to the shipping carrier.

Tracking

Tracking information will be emailed once your order ships.

Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

If a package is returned due to an incorrect, incomplete, or undeliverable address:

• The customer is responsible for reshipping costs

• Original shipping fees are non-refundable

If you notice an address error, contact support@spinzips.com immediately. We cannot guarantee changes once fulfillment has begun.

Lost or Stolen Packages

Once tracking shows “Delivered,” SpinZips is not responsible for lost or stolen packages.

Customers are responsible for ensuring a secure delivery location.

If you cannot locate your package:

• Check with neighbors or household members

• Contact the shipping carrier

• File a claim with the carrier if applicable

You may contact support@spinzips.com for assistance, but replacement or refund is not guaranteed.

Damaged Shipments

Inspect your order immediately upon delivery.

If your package arrives damaged, email support@spinzips.com within 7 days of delivery and include:

• Photos of the product

• Photos of the packaging

• Photo of the shipping label

Failure to report damage within 7 days may result in denial of the claim.

We reserve the right to determine whether damage occurred in transit, during installation, or after delivery.

International Shipping

We currently ship within the United States only.