Refund policy

REFUND POLICY

Last updated: February 26, 2026

Returns

We offer a 14-day return policy. You have 14 days after receiving your item to request a return.

To be eligible for a return:

• The item must be unused and uninstalled

• In its original packaging

• In the same condition that you received it

• You must provide proof of purchase (order number or receipt)

Products that have been installed, partially installed, altered, cut, stretched, modified, or used in any way are not eligible for return. We reserve the right to refuse any return that does not meet these conditions.

How to Start a Return

To request a return, email support@spinzips.com with:

• Your order number

• Reason for return

• Photos (if damaged or defective)

Returns must be approved prior to shipment. Items sent without authorization will not be accepted. If approved, return instructions will be provided. Return authorization does not guarantee a refund.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged

• The item is defective

• We shipped the wrong product

Original shipping charges are non-refundable. We recommend using a trackable shipping method. SpinZips is not responsible for returns lost in transit.

Inspection and Restocking

All returns are subject to inspection upon receipt. If a returned item shows signs of installation, use, damage, or tampering, the return may be denied. We reserve the right to apply a restocking fee of up to 15% for opened but unused items.

Damages and Issues

Inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact support@spinzips.com within 7 days of delivery and include photos of:

• The product

• The packaging

• The shipping label

Failure to report damage within 7 days may result in denial of the claim. We reserve the right to determine whether damage resulted from manufacturing defect or improper installation/misuse.

Installation Disclaimer

SpinZips products require proper installation technique. We are not responsible for damage resulting from improper installation, excessive stretching, misuse, modification, environmental exposure, or failure to follow provided instructions.

Exchanges

We do not offer direct exchanges. If you would like a different item:

• Submit a return request (if eligible)

• Place a new order

Non-Returnable Items

We do not accept returns on:

• Used or installed products

• Modified or cut products

• Final sale items

• Gift cards

Cancellations

Orders may only be canceled before fulfillment. Once an order has shipped, it must go through the return process (if eligible).

Lost or Stolen Packages

Once tracking shows “Delivered,” SpinZips is not responsible for lost or stolen packages. Customers are responsible for providing a secure delivery location. If you cannot locate your package:

• Check with neighbors or household members

• Contact the shipping carrier

• File a claim with the carrier if applicable

You may contact support@spinzips.com for assistance, but replacement is not guaranteed.

Refunds

If your return is approved after inspection, refunds will be issued to the original payment method within 5–10 business days. Processing times vary by financial institution. We reserve the right to issue store credit instead of a refund where appropriate. If more than 15 business days have passed since approval, contact support@spinzips.com.